At Lifestyle Mortgage Finance, we know it is essential for our clients to deal with a Broker who has the authority and training to respond appropriately to any queries or disputes.
In the event that you have a query or dispute that cannot be resolved by direct communication with us, you can lodge an official complaint by contacting the Complaints Officer (Craig Marriott) by any of the means listed on our Contact Us page.
In the event that we receive a complaint, we will attempt to resolve it as quickly as possible
We are members of the Finance Brokers Association of Australia (FBAA), and as such we are subject to the requirement to have in place an Internal Dispute Resolution procedure. This ensures that all disputes are dealt with in a fair and efficient manner following a predetermined set of procedures.
If we do not reach agreement on a dispute, clients can refer the matter to our ASIC Approved External Dispute Resolution (EDR) Scheme. Our ERD provider is Financial Ombudsman Service (FOS). Contact them via phone: 1300 780 808 or Via their website www.fos.org.au
External dispute resolution is a free service established to provide clients with an independent means to resolve specific complaints.